• Advisory Services + Implementation Support

    FOR PROFITABLE GROWTH

    IN YOUR ORGANISATION

     

  • WHAT WE DO

    Established August 2000, Quality Counsel provides advisory services & implementation support to organizations covering Quality Improvement, Customer Service, HR / Training & Sales Management

  • WHO WE ARE

    V.J Mathews

    Principal Consultant

     

    V J Mathews is a qualified lead assessor for the new ISO 9000 Quality Standards and has also undergone Executive Development Programs in Marketing, Sales, Human Resources, Logistics & Quality Management at IIM Calcutta, Administrative Staff College Hyderabad, MDI Gurgaon and TUV Bangalore.

     

    Has extensive process and business management knowhow relating to Logistics & Consumer Product Industry, acquired during an 8 year stint with BAX Global as Corporate Director Quality & Training, setting up their Process Quality & HR Depts., preceded by earlier assignments with TTK Prestige, MRF & Eveready Industries in India.

     

  • CAPABILITIES

    The services we offer include

    Quality & Process Management

    • Facilitate understanding of Quality in its simplest terms - ‘Conformance to Agreed Requirements’... Applicable to Internal & External Customers... Only route to Customer Satisfaction, Profitability & Growth.

     

    • Use required ISO Standards as basic platform for anchoring all business processes & activities to achieve agreed goals.

     

    • Provide direction, guidance / support for development & certification of required Management Systems through...

    - Implementation of required action plan.

    - Development, review & finalization of necessary documentation.

    - Finalisation / Liaison with certification agency.

    - Required Training Programs.

    - Monitor, review progress & suggest corrective action.

    - Implementation of documented system.

    - Verification thru’ internal audits.

    - Feedback instruments to assess employee & customer satisfaction.

    - Regular business & quality results review.

    Client Support / Service

    • Assess, develop, help implement & monitor necessary strategic plan / processes covering critical aspects of Customer Service - Attitude, Behaviour, Communication, Delivery & Feedback.

     

    HR Management

    • Review, assess, recommend & support maintenance of suitable HR practices vis-à-vis Organisational Structure needed to meet company goals. HR practices could cover:

     

    - Selection / Recruitment.

    - New employee induction & orientation.

    - Performance management system.

    - Training & development.

    - Compensation practices / Welfare & benefits program.

    - Service conditions / Compliance to regulatory requirements.

    - Ethics / Conflict of interest / Confidentiality.

    - Maintenance & usage of Company property.

    - Employee Separation.

    Sales Management

    • Sales Planning, Potential Analysis, Organisation & Process Development.

     

    • Sales Performance, Activity, Results, Review & Improvement Action.

     

    • Customer Management, existing, retention, prospecting, targeting & addition.

     

    • Sales Contribution, Revenue, Margins, Receivables Management.

     

    • Service Support.

     

    • Customised Sales Training.

  • MAJOR ACHIEVEMENTS

    • Quality Management Support to UTi/UFM - 2016

    • UFM Quality Certification to ISO 9001 - 2011

    • UT Worldwide Quality Improvement & ReCertification 2010

    • ISO Certification for UT Worldwide, 2007

    • HR Assignment - Worldwide Logistics Ltd., - MAA. 2007

    • Training campaign for BACC, BLR. 2006

    • ISO Certification for Jetair Services, Recertification of Schenker Bax etc., 2005

    • ISO Certification for Avon Services - BLR. 2004

    • Conducted Mgmt. Training Programs - Jeena, UTI, Bax Global etc.,

    • Developed appropriate Training Modules for Cargo Industry, 2003

    • Guest speaker on Quality & HR Management, ACAAI Convention, Colombo, Nov. ’02

    • Completed certification to ISO 9001 (2000) Standard for BAX Global and EGL. 2002

    • Developed induction / orientation program with multimedia capability in 1998

    • Enabled BAX India win the ‘Golden Peacock’ National quality award in service industry category two years in succession 1997, 1998

    • Maintained and improved BAX India’s quality management system for successful Re-Certification to ISO 9002, 1998

    • Envisioned & helped establish Human Resources Management function in BAX India in 1997

    • Enabled BAX India become first company in the freight forwarding industry to achieve ISO 9002

    Certification for all services, on an All - India basis in 1995

    • Took MRF Ltd, Bangalore to No.1 position in the Tyre Industry, 1988

  • CLIENT LIST 

    Some of our major clients include

    UFM India Ltd.
    UTi Worldwide

    Hellmann Logistics

    Schenker Bax
    EGL
    Jeena & Co.
    Jetair Services
    World Wide Logistics Ltd.
    ACCAI
    BACC

  • HOW MAY WE HELP?

    We look forward to working with you!

    Mobile

     

    09343775452

     

    Email

    Email

     

    vjmathews@gmail.com

     

    Office

     

    +91 80 28445165